Shipping policy
At SillyFish, we strive to deliver your orders with care and reliability. Please review the details below to understand how we process and ship orders within India.
1. Order Processing
All SillyFish products are made to order.
• Order processing time is 2 to 7 business days before dispatch
• Orders are processed Monday to Friday, excluding public holidays
For any questions regarding your order status, please contact us at support@sillyfish.in.
2. Shipping & Delivery Timelines
India
Estimated delivery time: 3 to 7 business days after dispatch
Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other factors beyond our control.
3. Shipping Charges
• Shipping charges are calculated at checkout based on delivery location and order value
• Any applicable shipping fees will be clearly shown at checkout before payment
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
If you need assistance with tracking your order, please contact support@sillyfish.in.
5. Shipping Restrictions
• Currently, we ship only within India
• If your delivery location is not serviceable by our courier partners, we will inform you via email
6. Delayed or Lost Shipments
SillyFish is not responsible for delays caused by courier partners, weather conditions, strikes, or other external factors.
If your package appears to be delayed or lost in transit, please reach out to support@sillyfish.in, and we will assist you in resolving the issue.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 14 days of delivery at support@sillyfish.in, along with:
• Your order number
• Clear photos of the damaged or incorrect item
Our team will review the issue and work toward a prompt resolution.
Thank you for shopping with SillyFish. We appreciate your trust and support as we create thoughtfully designed pieces for children, made with care in India.
